We take full ownership of your retention marketing. Email and SMS are the core of what we run and where most of the revenue comes from. For brands where it fits, we also run WhatsApp, which works especially well for European audiences, and Direct Mail for high-value or win-back segments.

The goal is the same across all of them: turn your retention system into 30-50% of your store's revenue.

We don't just send emails and report on opens. We're accountable to the metrics that move your business: repeat purchase rate, LTV, and contribution margin from email, SMS, and WhatsApp.

We've generated over $300M in email, SMS, and WhatsApp revenue for 150+ ecommerce brands across fashion, health, food, skincare, home goods, and more. We have over 35 five-star reviews on Trustpilot (yes, real ones, go Google it) and over 200,000 views and 3,200+ subscribers on YouTube, specifically covering email marketing for ecommerce brands.

If there's anyone who knows how to make email work for an ecommerce store, it's us.

Most agencies focus on output: sending campaigns, building flows, reporting on opens and clicks. After a few months it quietly goes into maintenance mode and nothing meaningfully improves.

We focus on ownership across the full retention stack. That means taking responsibility for revenue performance across email, SMS, WhatsApp, and Direct Mail, diagnosing what's holding retention back, and continuously optimizing against the metrics that matter, not the ones that are easy to report on.

This is why most of our clients come to us after outgrowing task-based agencies. And why our partnerships tend to last.

The problem is almost always the same: the agency was focused on activity, not outcomes. Campaigns went out. Flows got built. But nobody owned what happened to repeat purchase rate and LTV.

We take full ownership of those numbers. Everything we build is custom to your brand, your products, and your customer buying cycles, not adapted from a template. And we're accountable to revenue results, not task completion.

That's the difference.

Every engagement is custom-scoped to your brand's size, complexity, and goals, with no setup fee. Most brands invest in the mid four figures monthly. You can pay per month across the 90-day sprint, or pay for the full sprint upfront and save 10%.

The engagement is designed to pay for itself through higher LTV, stronger retention, and more efficient ad spend, not through short-term wins that reset the following month.

If you're looking for the cheapest option, we're probably not the right fit. But if you're serious about turning retention into a predictable revenue channel, we'll walk through exactly what an engagement looks like on the call.

When brands come to us after working with a cheaper agency, the issue is rarely price. It's usually one of these: execution without ownership, activity without measurable improvement, or maintenance mode after the first couple of months.

Before comparing on price, ask the other agency: who owns the outcome? Are flows built around your specific customer behavior, or adapted from templates? How is performance improved over time?

Most agencies send emails and report on it. We take ownership of whether retention improves for your business.

Most brands start seeing meaningful movement in month 2: repeat purchase rate improves, retention revenue becomes more consistent, and the channel starts pulling its weight rather than depending on when you send a campaign.

By month 3, email, SMS, and WhatsApp is typically generating 30-50% of store revenue consistently. That's what we contractually guarantee, or you get a full refund.

We work best with 7-9 figure ecommerce brands that take retention seriously and want a long-term partner, not an agency that executes tasks and sends a monthly report.

If that sounds like you, the next step is a conversation to see if we're the right fit on both sides.

Hiring a senior retention strategist, copywriter, designer, and technical specialist in-house costs $200k+ per year in salaries alone, before you factor in management time, onboarding, and the months it takes to get everyone aligned and producing results across multiple channels.

With Magicianly you get a dedicated team of five from day one: a Senior Account Manager who owns your strategy, an Account Manager handling day-to-day execution, and a copywriter, designer, and Klaviyo technician working in sync.

Senior oversight on everything, specialists executing it. The depth you'd need years to hire, ready on day one.

Yes. We've worked with ecommerce brands in fashion, skincare, health, food, home goods, subscriptions, and more. The retention principles are the same across all of them, but execution is never generic.

Every flow, campaign, and segmentation rule is built around your specific products, customer behavior, and buying cycles. It feels native to your brand, not copy-pasted from someone else's.

We do this regularly. Your existing flows keep running while we build, nothing goes dark during the transition, and we handle the coordination with your outgoing agency if needed.

Most clients describe it as surprisingly smooth, and within the first month they already have more clarity on what's actually happening in their account than they did in months with their previous agency.

No long-term contracts. We work with an initial 90-day sprint, and that's it. Are you happy and want to continue? We can do that month-by-month afterwards.

The first 90-day sprint is where we build and launch your full retention system, get email, SMS, and WhatsApp generating consistent revenue, and hit the 30-50% guarantee. Ninety days is enough time to do the work properly, see what's moving, and show you what this partnership is worth.

After that, you continue because retention is driving real revenue and walking away doesn't make sense. Not because we're holding you to anything.

Brand voice is one of the first things we nail down. Our onboarding process is built around understanding exactly how your brand speaks: your tone, your audience, your products, and what sets you apart.

We also do independent research on your customers and competitors. You review and approve every email, text message, and Direct Mail before it goes live, with unlimited revisions. Your brand voice stays yours.

You get a dedicated team of five, not a single generalist who does everything at a surface level.

A Senior Account Manager owns your strategy and is on every call. An Account Manager handles day-to-day execution. And a copywriter, designer, and Klaviyo technician handle the work.

Senior oversight on everything, specialists executing it. You get the depth without having to hire or manage anyone.

You'll never have to chase us for an update. Day-to-day communication happens in a dedicated Slack channel, approvals and timelines live in your client portal, and you get weekly performance updates plus a monthly strategy call.

Most clients say it's the most visibility they've ever had into an agency relationship.